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There are times that the iPass Support Team will recommend that you submit a ticket to DESE's SIF Help Desk. Below please find directions and an example request to clear out SCS and EPIMS data, which we recommend after Add/Drop period is completed. EOE Help Desk URL is: https://massgov.service-now.com/eoe Enter your Name, Phone, Email Address. Select District from the selection list. Select Subject = SIF Reports. Enter a Description of your request:
Example SIF Help Desk ticket request to clear out SCS and EPIMS Objects after Add/Drop Period: District: (District Name) – (District ID#) Request to have the following Objects deleted. Once deleted we will send objects to refresh data. SCS Objects
EPIMS Objects
** See example ticket entry for the above request attached below. **
After you click Submit you will get a confirmation message telling you that you will receive a confirmation email containing the details. You will receive an email like this:
From: IT Service Desk [mailto:massgov@service-now.com] Dear Melissa Sweeny, You have received this email because you have contacted the Executive Office of Education with Service Request INC0127771 on 09/18/2018 15:01:45 EDT. You may be contacted again if further information is needed or the Service Request has been fulfilled. Your request: Summary: SIF Reports Details: District: Natick - XXXX0000 Request to have the following Objects deleted. Once deleted we will send objects to refresh data. SCS Objects: SchoolCourseInfo SectionInfo SectionMarkInfo StudentSectionEnrollment StudentSectionMarks
EPIMS Objects: EmploymentRecord StaffAssignment StaffEvaluation StaffPersonal StaffSectionAssignment Thank you! Ref:MSG0943361
Once they have completed your request you will receive and email like this:
From: IT Service Desk [mailto:massgov@service-now.com] Dear Melissa Sweeny, You have received this email because you have contacted the Executive Office of Education. We have fulfilled your service request INC0127771 logged on 09/18/2018 15:01:45 EDT. Below you will find our solution for you in details followed by your original email. If you are not satisfied please resubmit a new request. Our solution to your request: SCS and EPIMS data has been cleared for Natick XXXX. You may republish when ready. -mg Your request: Summary: SIF Reports Details: District: Natick - XXXX0000 Request to have the following Objects deleted. Once deleted we will send objects to refresh data. SCS Objects: SchoolCouseInfo SectionInfo SectionMarkInfo StudentSectionEnrollment StudentSectionMarks
EPIMS Objects: EmploymentRecord StaffAssignment StaffEvaluation StaffPersonal StaffSectionAssignment Thank you. Ref:MSG0943414
Recommendation: Check that Object Count = 0 Before you use Delete SIF Temp Table and Send SIF Objects to send the fresh data over you should check the SIF Transmission Report > Object Counts to confirm that they show as 0 (zero). This will be your confirmation that the DOE completed the request to clear out the objects.
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