Customer service is the cornerstone of our company. We are our customers’ partner, dedicated to the successful implementation and use of our products. Our customer support team is experienced, professional and passionate when it comes to resolving issues and meeting customer’s expectations. Our mission is to help you move your school district closer to its goals.
We can deliver tailored service options designed to meet your unique requirements, everything you need to support your mission-critical enterprise solution. A complete package of support services provided on an annual basis that meets your needs and is easy to plan for and budget:
- Unlimited “1-800” telephone support answered live by individuals who know your organization a can provide an immediate analysis of your needs (no answering machines)
- On-site Training - Group and/or one-on-one training
- Web-based training
- User Group meetings and workshops at no additional charge
- Pro-active on-site visits and calls
- Compliance with State reporting requirements including electronic data submission.
- Entitlement to the latest available product version upgrades, patches and enhancements.
Data Conversion Services
Project Planning and Implementation Services
Software Customization Services
Application Hosting Services
It’s Your Choice - We can host the software in our data center or you can operate the software on your server (s) and we can manage it.
- High Performance Application Server 24 x 7
- Web Server
- SSL (Secure Socket Layer) Certificate
- Firewall Protection
- Daily Backup to Tape and Disk
- Off-Site Storage of Tape
Disaster Recovery & Business Continuation
Regain access to mission critical data in the event of hardware failure and/or other emergency situations.