31 Dec, 2018
New iPass Support Hub – Starting January 2, 2019
PLEASE NOTE: As of January 2, 2019 iPass Support will no longer be using the Harris Harris Call Center (Telephone 866-450-6696 and email firstname.lastname@example.org). Support tickets will be created and/or modified directly by the user by logging into the new iPass Support Hub or by email sent to the new iPass Support email address.
Starting January 2, 2019 all iPass Support tickets will be handled by the new iPass Support Hub.
Ticket users will log into the new iPass Support Hub to access their current support tickets (open/closed), submit new tickets, and to access the new Knowledge Base and Community forum. Since iPass Support will be using the Support Hub to make announcements and share timely information it is highly recommended that users log in daily.
The iPass Support Hub can be found at the following link: https://ipass.na2.teamsupport.com/login/user
To sign in:
A shortcut to the iPass Support Hub is also available iPass > My Data > iPass-Support-Tickets. This will take you to the Support Hub login screen. If you’re already logged in, it will take you to the Support Hub Dashboard landing page. This shortcut is being pushed out to all users with User Type = Ticket User. ** IMPORTANT NOTE ** You will need to make sure the iPass Administrator has set you to have the additional User Type of Ticket User to see this menu option link.
Logging in to the iPass Support Hub should be your standard method to submit new tickets and update existing tickets. In the event you are not able to log in to the Support Hub and need to submit a new support ticket you can send an email with your issue details to email@example.com and a ticket will be created with the contents of the email.
The iPass Support Hub Guide is available in iPass Help > Technical Support FAQ > iPass Support Hub Guide (January 2019) and in the new iPass Support Hub Knowledge Base. This Guide provides users with all the ‘How To’ steps to log in to the Hub, access existing tickets, and submit new tickets.
A WebEx recording previewing the features of the new iPass Support Hub is available at the following link: http://www.imgsoftware.com/kb/entry/1137/
We hope that your experience with the new iPass Support Hub gives you the self-service that you require. Please do not hesitate to reach out to us if you have any questions or issues. We are always available at 508-626-8682.