iPass Support Hub
Ticket users log into the iPass Support Hub to access their current support tickets (open/closed), submit new tickets, and to access the TeamSuppot Knowledge Base and Community forum. Since iPass Support will be using the Support Hub to make announcements and share timely information it is highly recommended that users log in daily.
The iPass Support Hub can be found at the following link: https://ipass.na2.teamsupport.com/login/user
To sign in:
A shortcut to the iPass Support Hub is also available iPass > My Data > iPass-Support-Tickets. This will take you to the Support Hub login screen. If you’re already logged in, it will take you to the Support Hub Dashboard landing page. This shortcut is available to all users with User Type = Ticket User. ** IMPORTANT NOTE ** Your iPass Administrator can set you to have the additional User Type of Ticket User to see this menu option link.
Logging in to the iPass Support Hub should be your standard method to submit new tickets and update existing tickets. In the event you are not able to log in to the Support Hub or this is your first time creating a support ticket, you can send an email with your issue details to firstname.lastname@example.org and a ticket will be created with the contents of the email.
** NOTE: Parents and Students should direct all support questions to their school district. **
The iPass Support Hub Guide is available in iPass Help > Technical Support FAQ > iPass Support Hub Guide (January 2019) and in the iPass Support Hub Knowledge Base. This Guide provides users with all the ‘How To’ steps to log in to the Hub, access existing tickets, and submit new tickets.
A WebEx recording previewing the features of the new iPass Support Hub is available at the following link: http://www.imgsoftware.com/kb/entry/1137/
We hope that your experience with the Pass Support Hub gives you the self-service that you require. Please do not hesitate to reach out to us if you have any questions or issues. We are always available at 508-626-8682.
iPass Support Team