Harris School Solutions iPass Resource Center
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Personal Coaching Sessions Available

25 Jun, 2018

The Support Team is available for personalized one-on-one “coaching” beyond the scope of typical support ticket resolution.

During a Personalized Coaching Session a Support Team member will work one-on-one with the user to help with iPass setup and walk a user through the required steps to reach the desired outcome. Coaching sessions are recommended when a district is looking to implement a new iPass feature, when a user wants someone to walk them through a process, or when a user wants help reviewing and clearing state reporting errors.

Coaching Options:

Personalized Coaching Session

  • User defined topic/need
  • Fee: $185/hour, typically booked in 1-2 hour blocks
  • For more information email lpatton@harriscomputer.com

Workshop Plus Personalized Coaching

Several times a year the Support Team offers Workshops that include one-on-one coaching sessions. These bundles offer special pricing and offer the greatest benefit to the district.

Special Introductory Offer through August 2018:

We have had such positive feedback about our new workshop format with coaching hours that we want to offer this opportunity to those that may not have signed up to participate in the live workshop webinar.

  • EOY Procedures Workshop Recording + Coaching Hours for $250

Receive a link to the End of Year Procedures Workshop webinar recording. This link can be shared with other staff in the district. This workshop covers preparing for the next school year (Phase I), ending the current school year (Phase II), and starting the new school year (Phase III).

Receive 2 Hours Total of Personalized Coaching – Book in 1-Hour blocks.   Hour 1 will cover Phase I & II and Hour 2 will cover Phase III.

For more information email lpatton@harriscomputer.com.

  • EOY MA State Reporting Workshop Recording + Coaching Hours for $250

Receive a link to the Massachusetts State Reporting Workshop webinar recording. This link can be shared with other staff in the district. This workshop covers SIMS, SCS, EPIMS, and SSDR SIF State Reporting.

Receive 3 Hours Total of Personalized Coaching – Book in 1-Hour blocks.

For more information email lpatton@harriscomputer.com

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Districts have asked us to explain the difference between the support provided for iPass included in your maintenance agreement and the optional Personalized Coaching Sessions.

The Support Team provides support and guidance to users to resolve issues submitted in Support tickets. The expectation is that the user has been trained to use iPass, has consulted with the iPass specialist in their district, has consulted the self-help options in iPass Help, and has made every attempt to resolve the issue on their own. When a ticket is submitted, the Support Representative will work to resolve the issue and/or provide recommendations and suggestions to accomplish the desired outcome.

The Support Team requests that when an issue is submitted to Support that the user provide a detailed description of the issue, the steps taken to try and resolve the issue, what the user found during their own troubleshooting, and specific examples and screen shots that demonstrate what is occurring. Providing Support with findings and examples in the initial ticket submission will allow the Support Representative to start working to resolve the issue when the ticket is received.